Refund Policy

Last updated: October 1, 2026

We want you to be happy with your server. If it is not right for you, here is how refunds work.

1. 48-hour refund

You can request a full refund within 48 hours of your first payment for a new plan, as long as the account has not broken our Terms or Acceptable Use Policy and has not used the service in an abusive way.

2. What is not refundable

• Renewals, unless a billing error occurred.
• Services suspended or terminated for breaking our Terms or Acceptable Use Policy.
• Upgrades, add-ons and extra resources after the 48-hour window.
• Payment processor or network fees, where applicable.

3. Service problems

If we cannot fix a problem with your service, contact us and we will find a fair solution, which may be a refund, credit or plan change. SLA credits are covered in our SLA.

4. How to request

Open a ticket from your client area or email support@slughosting.com with your order number or account email. Approved refunds are usually processed within 5 to 7 business days.

5. How we refund

Refunds go back to the original payment method where possible. For cryptocurrency payments, refunds may be sent to a wallet you provide or issued as account credit, minus network fees.

6. Chargebacks

Please contact us before opening a dispute with your bank or payment provider. Disputes opened without contacting us first may lead to suspension of your account.